Privacy Policy, Cookies & GDPR Compliance
This policy on personal data processing - protection (hereinafter «Policy») informs you about the collection, storage, processing and use of your personal data in accordance with the European Privacy Policy 2016/679.
The company “VALUE CAR RENTALS, VASILEIADIS OE”. (hereinafter “Value Cars”, “Company”, “we” or simply “us”), having its registered office at Ipsilanton 10, Chania, Telephone: 2821097095, email: valuecarscrete@gmail.com, acting as the Controller, collects, stores, uses and generally processes your personal data.
1. What are Personal Data?
“Personal data” means any information concerning individuals, including first and last names, mailing address, email address, telephone numbers, etc., or any information which identifies or can identify you (hereinafter “Personal Data” or “Data”).
2. What is Personal Data Processing?
“Processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated tools, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
3. Data we collect
We make sure to collect only Data absolutely necessary to serve the purpose for which they were provided, and such Data are used solely and exclusively for the purposes for which they were collected. Apart from any Data collected by way of Cookies, Data are limited to data explicitly provided by you for a specific purpose subject to your consent. Also, we collect Data when you visit our website subject to your consent, which you are deemed to have granted by accepting our cookies banner and filling in the appropriate fields in forms.
· Identity data, such as first name, last name, father's name, date of birth, driver's license, tax identification number, personal identification card number.
· Contact data, such as mailing address, email address, telephone numbers.
· Payment details, such credit/debit card number, PayPal account, bank account number.
· Authentication details, such as usernames or IP address.
4. How we use your Data
Your Data are processed either by authorized Company staff or by means of IT systems and electronic devices used by our Company and in certain cases, by third parties who are bound by a contract with our Company, undertaking the contractual responsibility to ensure the confidentiality and protection of your Data, and process them solely and exclusively for the purposes for which they were provided.
As a general rule, your Data are processed with a view to providing you with services, including:
· Price quotations: The Company processes your Data to enable it to offer you a price quotation for short or long-term car rentals.
· Car Rental: The Company processes your Data as part of its contractual obligation to rent you a car, provide you with services (such as maintenance, paintwork, repair, car replacement, etc.), comply with its legal obligations, rebut, raise or exercise legal claims.
· Compliance with applicable Legislation: The Company processes your Data to enable it to meet its obligations under the law, in particular tax and insurance legislation or to provide insurance coverage for vehicles under active insurance agreements.
· Creating User Account: The Company processes your Data to provide you with a user account and make it easier for instance to enter into rental or purchase agreements for our services.
· Sending Newsletters: The Company gives you the option to choose to receive Company newsletters/promotions/advertisements at your email (e.g. about new available products and/or services, special offers, new car rental stations, tourist agencies, etc.). You may always opt out at a later date using the "Unsubscribe" button at the bottom of each email or by getting in touch with us via email.
· Information services from our Website: The Company provides information services to its clients
· Client Privilege Programs: Through those programs the Company offers a number of benefits to clients, including priority service at rental stations, better spots at the Company's car parks, discount coupons, offers, etc.
· Contact: The Company uses Data to answer to requests / questions you make for instance through the Contact Center or contact forms.
· Participation in on-line promotional activity/ contests: Subject to your agreement, the Company processes Data you provide to participate in a contest in order to operate contests, contact you if you win and deliver the prize won.
5. Purpose of processing your Data
We collect your Data for the purposes of the products and/services we provide, including, indicatively:
a. to assess your request and provide you with a quotation, on the one hand, and to enter into a rental agreement, on the other;
b. to manage the rental of the car of your choice, e.g. contacting and informing you on availability, performing the agreement, offering car maintenance, paintwork, repair, replacement, pick-up, etc. services, sending the necessary documentation in connection with any products you may have purchased or services provided to you, managing your debts to the company, making reimbursements;
c. to comply with obligations under applicable legislation, e.g. labor and insurance legislation;
d. to check, improve, adapt to your preferences and choices regarding our products and/or services;
e. to email information on Company products and/or services;
f. to conduct client satisfaction surveys, promote products and/or services, send newsletters on products and/or services;
g. to engage in communication with you in case of a contest.
6. The legal basis for the processing of your Data by the Company
Your Data are processed subject to:
Ø the terms of our contract with you;
Ø your consent, where required;
Ø the Company's obligations under the law (e.g. tax, labor, insurance, etc. legislation);
Ø the Company's legitimate interest.
7. Recipients of your Data
The company warranties that it will not transmit, disclose, convey, etc. your Data to third parties (save the recipients indicated in this Policy) for any purpose or use, unless it is mandatory under applicable legislation or required by public/judicial agencies/authorities.
Access to your Data is granted only to the absolutely necessary Company staff, who are bound by confidentiality agreement, and third parties working with us, that process your Data acting as Joint Controllers or as Processors on our behalf and subject to our instructions.
Recipients of your Data include but are not limited to:
1. The company to which our Company's payroll is outsourced.
2. Insurance companies working with our Company.
3. Users of our brands and systems who co-operate with our Company.
4. Tourist agencies working with us for car rentals.
5. Airlines we work with to ensure you get even more car rental advantages.
6. Third Parties working with our Company and offering repair, paintwork and maintenance services for vehicles rented to our clients.
7. Certified auditor firms auditing our Company's financial statements.
8. Companies working with us to provide road assistance to drivers using our Company's vehicles.
9. Companies (inside or outside Europe) which also manage the international car reservations with which we share information related to our car rental activity and can receive personal information in connection with reservations made using that application. Your Data will not be used for any other purposes without you having first being informed and given your consent.
8. How we ensure the respect of Processors and Subprocessors for your Data
Processors acting on our behalf have agreed and are contractually bound to the Company:
ü to respect confidentiality;
ü to refrain from sending your Data to third parties without the Company's permission;
ü to take the necessary security measures;
ü to comply with the legal framework on personal data protection, in particular Regulation (EU) 679/2016 (also known as GDPR).
In performing their duties, Processors may employee other persons called Subprocessors. This requires the Controller's prior authorization for the processing, in part or in whole, of Data. As a result, Subprocessors have, as part of their duties, the same contractual obligations and rights, laid down in this Policy, as the Processor and are jointly and severally liable with the Processor.
9. Do we send your Data outside the EU?
The company, being member of numerous international car rental organizations or booking engines, occasionally shares Data provided on its website or forms with other companies in or outside Europe. In particular, the company may enter your full name, telephone number and address in a database for the promotion of its products and services. Your personal data will not be used for any other purposes without your prior consent.
10. When do we delete your Data?
We only keep your Data for as long as is required to fulfil the purpose for which you provided them, in compliance with applicable legislation.
Your declaration of consent to receiving our newsletter is kept for as long as the Company sends you newsletters, unless you opt out.
Personal data you send to participate in Client Privilege Programs are deleted when the program ends or when you have been disqualified for some reason, or if you have expressed your wish to stop participating in the program, as described in the terms for the use of the program.
Data processed when you participate in contests and/or market surveys will be kept for as long as is required to conclude the contest or survey and are then deleted.
The policy we operate in respect of Data collected by way of Cookies is available.
11. Are your Data secure?
Our company undertakes to safeguard your Data.
Acknowledging the importance of your Personal Data security, we have put in place all the suitable organizational and technical measures, constantly improving them to follow the latest technological evolutions, for the sole purpose of safeguarding and protecting your Data from all forms of accidental or unlawful processing.
If you have an account, your authentication is achieved by a combination of your email and your Password. Each time you enter your credentials you gain access to your personal account. The security of this process is ensured by the encrypted transfer of your data over the Internet and the Company's servers. According to the same standards, you are given the possibility to change your Password as often as you wish.
These measures are reviewed and modified when required.
12. Your rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request for copies of your personal data.
The right to rectification – You have the right to request that we corrects any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure – You have the right to request an erase of your personal data (under certain conditions).
13. How you can exercise your rights
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: valuecarscrete@gmail.com
Call us at: +30 28210 97095 or write to us at: Ipsilanton 10, Chania. Postal Code: 73135, Crete, Greece.
14. Do we use automated decision-making/including profiling when processing your Data?
We do not make decisions or automatic profiling using automated procedures when processing your Data, with the exception of the cookies used on our website.
15. Applicable law to the processing of your Data by us
The applicable law is Greek law as shaped by the General Data Protection Regulation (Regulation (EU) 2016/679), and the applicable national and European legislative and regulatory framework on personal data protection.
16. How you can find out about amendments to this Policy?
We update this Policy whenever necessary. In case of major changes in the Policy or in the way we use your Personal Data, we will post an updated version of this Policy on our website.
We encourage you to refer regularly to this Policy to find out how your Data are protected.
This Personal Data Protection Policy was updated on 24 May 2020.
Use of Cookies
Our website uses cookies to manage sessions and provide us with anonymous cumulative statistics which enable us to understand how visitors use our website and help us improve its structure and content. The information collected does not allow us to identify you. You can change your browser settings to reject some or all cookies, but as a result certain features may be unavailable. Learn more about cookies here (https://www.cookiesandyou.com/).
Which cookies we use on our website:
· Absolutely necessary cookies
Absolutely necessary cookies are critical for the proper functioning of your website, allow you to browse and use its features, such as access to secure areas or use your shopping basket. These cookies do not identify you personally. Without these cookies we cannot provide an efficiently functioning website.
· Analysis Cookies
These cookies gather information about your browsing behavior on our website, such as pages visited often and error messages received, if any. This way we are able to make the structure, browsing and content of our website as user-friendly as possible. We do not link statistics or other reported data to individuals.
We use these cookies:
• to count the number of visitors to our web pages;
• to measure the duration of each visit to our web pages;
• to determine the order in which you visit different pages on our website;
• to assess which portions of our website needs improvement;
• to optimize our website.
We use software services, such as Google Analytics, to analyze the use of pages, page interactions and the paths used through our websites. This information is known as "website metrics" or "analytics". Google Analytics is an online analysis service made available by Google Inc. (Google). Google Analytics uses cookies to analyze website usage by Users. Google uses cumulative statistics to give us a picture of how Users use the website.